Terms & Conditions - Little Dog Social Media

LITTLE DOG SOCIAL MEDIA, INC. TERMS & CONDITIONS

GENERAL TERMS OF SERVICE

WHEREAS, LITTLE DOG SOCIAL MEDIA, Inc (LITTLE DOG SOCIAL MEDIA) is an information provider connected to the Internet. LITTLE DOG SOCIAL MEDIA offers website and digital marketing services including, but not limited to, social media management, website design, website maintenance, email marketing, and print media;

WHEREAS, Customer seeks to utilize LITTLE DOG SOCIAL MEDIA services for its own purposes;

WHEREAS, the parties acknowledge that the Internet is neither owned nor controlled by any one entity; therefore, LITTLE DOG SOCIAL MEDIA can make no guarantee that any given reader shall be able to access LITTLE DOG SOCIAL MEDIA websites and/or digital marketing at any given time.

LITTLE DOG SOCIAL MEDIA represents that it shall make every good faith effort to ensure that its websites and/or digital marketing are available as widely as possible and with as little service interruption as possible;

NOW THEREFORE, in consideration of the mutual promises contained herein, the parties agree as follows;

FINANCIAL ARRANGEMENTS

1. Customer agrees to a six (6) month contract minimum beginning upon commencement of service.
2. Customer agrees that all charges and fees associated with an account are their sole responsibility.
3. There is a per-plan one-time setup fee for all social media and website packages.
4. The monthly service will automatically renew at the beginning of each month until canceled in writing.
5. Violations of LITTLE DOG SOCIAL MEDIA’s Terms of Service, Acceptable Use Policy, or Email Service Policy may, at LITTLE DOG SOCIAL MEDIA’s discretion, result in immediate and permanent disablement without refund.
6. Disputed charges (“chargebacks “) associated with any LITTLE DOG SOCIAL MEDIA account may, at LITTLE DOG SOCIAL MEDIA’s discretion, result in immediate and permanent disablement.
7. Customer agrees that payments are NONREFUNDABLE. For example, if Customer submits payment for twelve (12) months of service, service will be provided for twelve (12) months and will not be refunded if customer chooses to discontinue service with LITTLE DOG SOCIAL MEDIA mid-way through the term.
8. A valid credit card is required for paying accounts unless otherwise agreed upon by LITTLE DOG SOCIAL MEDIA and the Customer.

TAXES

1. LITTLE DOG SOCIAL MEDIA shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or LITTLE DOG SOCIAL MEDIA’s website and/or digital marketing. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.

MATERIAL PRODUCTS

1. LITTLE DOG SOCIAL MEDIA reserves the right to police its network to verify compliance with all agreed upon Terms.
2. The Customer agrees to cooperate in any reasonable investigations into their adherence to all agreed upon Terms. Failure to cooperate is grounds for immediate disablement of all accounts/service plans.
3. LITTLE DOG SOCIAL MEDIA reserves the right to disconnect any website or terminate any digital marketing deemed to present a security threat to LITTLE DOG SOCIAL MEDIA’s customers, servers, or network.
4. LITTLE DOG SOCIAL MEDIA makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. LITTLE DOG SOCIAL MEDIA also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Customer. Use of any information obtained by way of LITTLE DOG SOCIAL MEDIA is at the Customer’s own risk, and LITTLE DOG SOCIAL MEDIA specifically denies any responsibility for the accuracy or quality of information obtained through its services. Connection speed represents the speed of a connection to and do not represent guarantees of available end to end bandwidth. LITTLE DOG SOCIAL MEDIA expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability.
5. LITTLE DOG SOCIAL MEDIA may take any steps it deems necessary at any time to protect the security of the server (this generally includes applying security patches as well upgrading the entire operating system).
6. Client acknowledges that LITTLE DOG SOCIAL MEDIA is not responsible for backing up Client ‘s website and social media data. Client should seek appropriate backup solutions.
7. Client herby gives permission to LITTLE DOG SOCIAL MEDIA to use samples or links to Client’s custom website and social media platforms designed by LITTLE DOG SOCIAL MEDIA for marketing and advertising purposes, including but not limited to, use in LITTLE DOG SOCIAL MEDIA’s online portfolio.

TRADEMARKS & COPYRIGHTS

1. Customer warrants that it has the right to use the trademarks and copyrights applicable to all content and/or products being made available through the customer’s account.

HARDWARE, EQUIPMENT, & SOFTWARE

1. The customer is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access LITTLE DOG SOCIAL MEDIA.
2. LITTLE DOG SOCIAL MEDIA makes no representations, warranties or assurances that the Customer’s equipment will be compatible with the LITTLE DOG SOCIAL MEDIA service.

AGE

1. The Customer certifies that he or she is at least 18 years of age, or that their parent or legal guardian will act as the “customer “in terms of this contract.

TERMINATION

1. This contract may be terminated by either party, without cause, by giving the other party 15 days written notice. LITTLE DOG SOCIAL MEDIA will accept termination by electronic mail. Notwithstanding the above, LITTLE DOG SOCIAL MEDIA may terminate service under this contract at any time, without penalty, if the Customer fails to comply with the terms of this contract, including non-payment. LITTLE DOG SOCIAL MEDIA reserves the right to charge a reinstatement fee.

LIMITED LIABILITY

1. Customer expressly agrees that use of LITTLE DOG SOCIAL MEDIA’s website and/or digital marketing services is at Customer’s sole risk. Neither LITTLE DOG SOCIAL MEDIA, its employees, affiliates, agents, third party information providers, merchants licensers or the like, warrant that LITTLE DOG SOCIAL MEDIA’s website and/or digital marketing services will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the website and/or digital marketing service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the LITTLE DOG SOCIAL MEDIA website and/or digital marketing services, unless otherwise expressly stated in this contract.
2. Under no circumstances, including negligence, shall LITTLE DOG SOCIAL MEDIA, its officers, agents or anyone else involved in creating, producing or distributing LITTLE DOG SOCIAL MEDIA’s service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the LITTLE DOG SOCIAL MEDIA website and/or digital marketing services; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to LITTLE DOG SOCIAL MEDIA’s records, programs or services. Customer hereby acknowledges that this paragraph shall apply to all content on LITTLE DOG SOCIAL MEDIA’s website and/or digital marketing services.
3. Notwithstanding the above, Customer’s exclusive remedies for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, shall not exceed the aggregate amount which Customer paid during the term of this contract and any reasonable legal fee and court costs.

INDEMNIFICATION

1. Customer agrees that it shall defend, indemnify, save and hold LITTLE DOG SOCIAL MEDIA harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys ‘fees, (“Liabilities “) asserted against LITTLE DOG SOCIAL MEDIA, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless LITTLE DOG SOCIAL MEDIA against Liabilities arising out of
- 1. any injury to person or property caused by any products sold or otherwise distributed in connection with LITTLE DOG SOCIAL MEDIA’s digital marketing;
- 2. any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party;
- 3. copyright infringement;
- 4. any defective product which Customer sold with LITTLE DOG SOCIAL MEDIA website and/or digital marketing.

OTHER AGREEMENTS

Customer agrees to abide by the terms set forth in this document as well as other LITTLE DOG SOCIAL MEDIA policy documents including, but not limited to:

1. Email Service Policy
2. Domain Name Registration Policy
3. Website Development Policy
4. Acceptable Use Policy

CONTRACT REVISIONS

Revisions to this Contract will be applicable to previous Contracts. Revisions will be considered agreed to by the Customer on renewal of service as specified in Section –Financial Arrangements .

TRANSFER

Customer may not transfer this contract without the written consent of LITTLE DOG SOCIAL MEDIA.

CONTRACT

These Terms and Conditions constitutes the entire Contract and understanding of the parties. Any changes or modifications to these Terms and Conditions of Contract thereto are agreed to by the both parties upon renewal of services.

EMAIL SERVICE POLICY

Based on the hosting package purchased, email accounts are also provided. Email accounts may be set up and used immediately upon Client’s purchase of website. Client does not need to wait until website is live to use email accounts.

Email account backup is not included in any package. Email account backup is an additional service.

Sending SPAM email is strictly forbidden.

Sending BULK email is strictly forbidden. Customers may not send email of similar content to more than 250 recipients. To send BULK email we recommend a 3rd party service like Constant Contact or Mailchimp.

LITTLE DOG SOCIAL MEDIA reserves the right to disable any account at any time should it feel there is a reasonable suspicion that it is being used in conjunction with the practice of spamming.

DOMAIN NAME REGISTRATION POLICY

Client agrees to pay LITTLE DOG SOCIAL MEDIA for domain names purchased and/or renewed by LITTLE DOG SOCIAL MEDIA on Client’s behalf.

Domain names purchased by LITTLE DOG SOCIAL MEDIA on Client’s behalf are the property of LITTLE DOG SOCIAL MEDIA until Client has paid all fees.

If Client ceases to pay monthly hosting or other fees due ownership of any domain names purchased by LITTLE DOG SOCIAL MEDIA on Client’s behalf or controlled by LITTLE DOG SOCIAL MEDIA are transferred to LITTLE DOG SOCIAL MEDIA. LITTLE DOG SOCIAL MEDIA may allow domain name to expire, may renew domain name and remain the owner, or LITTLE DOG SOCIAL MEDIA may sell the domain name at its sole discretion and for LITTLE DOG SOCIAL MEDIA’s sole benefit.

We are not responsible to determine whether the domain name(s) you select, or the use you or others make of the domain name(s), or other use of the Services, infringes legal rights of others. It is your responsibility to know whether or not the domain name(s) you select or use or allow others to use infringe legal rights of others.

It is your responsibility to keep your own records and to maintain your own reminders regarding when your domain name registration is set to expire.

You are subject to all terms and conditions of the domain name registrar through which LITTLE DOG SOCIAL MEDIA has registered or renewed your domain name.

WEBSITE DEVELOPMENT & DIGITAL MARKETING POLICY

By accepting this Terms of Service (TOS) electronically or in writing, and/or by using LITTLE DOG SOCIAL MEDIA’s services, including but not limited to, submission of content to LITTLE DOG SOCIAL MEDIA’s design department and/or account managers, payment or authorization of payment, you (Client) agree to be bound by the following terms and conditions.

LITTLE DOG SOCIAL MEDIA provides its services to Client subject to the following TOS, which may be updated from time to time without notice. Client should periodically review the most current version of the TOS at http://www.LITTLE DOG SOCIAL MEDIA.com/terms. Failure to comply with the TOS may result in account termination. By using LITTLE DOG SOCIAL MEDIA’s services Client agrees to (and hereby signs) the most current version of the TOS. If Client does not expressly reject the TOS and cancel Client’s account within 5 days from the date of initial sale, Client agrees to (and hereby signs) the TOS and LITTLE DOG SOCIAL MEDIA is instructed to commence work on the Client’s website and/or digital marketing as if Client had expressly accepted the TOS.

Client’s acceptance of the TOS is binding upon all LITTLE DOG SOCIAL MEDIA services including the purchase of additional services or additional websites or accounts at a later date.

Description of Service

LITTLE DOG SOCIAL MEDIA designs and develops websites and provides digital marketing-related services, including, but not limited to, support and modification of websites, e-commerce, flash, web-traffic reporting, database development, email accounts, social media content, social media management, and additional website and/or digital marketing-related services. Client understands that LITTLE DOG SOCIAL MEDIA’s services may include certain communications from LITTLE DOG SOCIAL MEDIA such as advertisements, notices, service announcements and newsletters. Client is responsible for obtaining access to LITTLE DOG SOCIAL MEDIA’s services that may involve 3rd party fees (including but not limited to, ISP, merchant accounts and gateways). Client is also responsible for all equipment and software necessary to access LITTLE DOG SOCIAL MEDIA’s services.

Electronic Delivery Policy

LITTLE DOG SOCIAL MEDIA is a website and digital marketing-related business and communicates with its Clients electronically. When Client accepts this TOS Client consents to receive electronically from LITTLE DOG SOCIAL MEDIA any notices, agreements, disclosures, or other communications (Notices). Client agrees that LITTLE DOG SOCIAL MEDIA may send electronic Notices in either of the following ways 1) To the email address provided to LITTLE DOG SOCIAL MEDIA at the time of sale or 2) to the new email address account Client set up through LITTLE DOG SOCIAL MEDIA. Client agrees to check the designated email addresses regularly for Notices. Notice from LITTLE DOG SOCIAL MEDIA is effective when sent by LITTLE DOG SOCIAL MEDIA, regardless of whether the Notice is read or received by Client.

Call Monitoring and Recording Privacy Statement

As part of LITTLE DOG SOCIAL MEDIA’s commitment to providing the best possible service LITTLE DOG SOCIAL MEDIA may monitor and record phone calls answered by LITTLE DOG SOCIAL MEDIA and made by LITTLE DOG SOCIAL MEDIA. LITTLE DOG SOCIAL MEDIA may also archive recorded voice mail messages. LITTLE DOG SOCIAL MEDIA records calls for training purposes, to improve customer service, and to ensure an accurate record of Client calls, which may be needed to support transactions that take place over the phone. This allows LITTLE DOG SOCIAL MEDIA to identify how LITTLE DOG SOCIAL MEDIA can better serve its customers.

Intellectual Property Policy

LITTLE DOG SOCIAL MEDIA respects intellectual property laws, including those applicable to copyright and trademark, and the intellectual property of others. LITTLE DOG SOCIAL MEDIA may terminate accounts for copyright or trademark infringement, or for any other reason LITTLE DOG SOCIAL MEDIA deems appropriate as it may relate to Client’s use of another’s intellectual property. If you believe your work has been copied and is accessible on a LITTLE DOG SOCIAL MEDIA website, contact us at danielle@LITTLE DOG SOCIAL MEDIA.com.

LITTLE DOG SOCIAL MEDIA will not use copyrighted or trademarked materials on any Client’s website and/or digital marketing without the express written consent of the copyright or trademark owner. It is Client’s responsibility to ensure that all content submitted to LITTLE DOG SOCIAL MEDIA is original content and free from third-party copyright or trademark protection, or to obtain permission to use from the copyright or trademark owner. Client assumes full liability for any copyright or trademark infringement of Client’s website and/or digital marketing on any third-party copyright or trademark, including, but not limited to, any infringement due to website content, website design, social media platform content, social media platform design, or the look and feel of Client’s website and/or social media platforms. (See Unacceptable Practices).

Client content that is sent to LITTLE DOG SOCIAL MEDIA will remain the intellectual property of the Client. LITTLE DOG SOCIAL MEDIA does not return original content to the Client. Unless a request to return the original content to the Client is made in writing upon submission of the content, the content will be destroyed. LITTLE DOG SOCIAL MEDIA will attempt to honor requests to return original content; however, LITTLE DOG SOCIAL MEDIA has no liability and does not guarantee the return of any content to Client.

Website Construction Procedure

With help and input from the Client, LITTLE DOG SOCIAL MEDIA will develop the website and/or digital marketing. Before work may begin on a website and/or digital marketing, the Client must accept these Terms of Service. Client may submit content to LITTLE DOG SOCIAL MEDIA through LITTLE DOG SOCIAL MEDIA’s online Web Center.

In submitting content, links to sample sites the Client likes are for general information purposes only and assist LITTLE DOG SOCIAL MEDIA with the design of the Client’s custom website and/or digital marketing. The functionality and detail of the sample sites/content will not be duplicated unless such functionality and detail are specifically included and itemized in LITTLE DOG SOCIAL MEDIA’s invoice and/or Database Specifications Summaries and do not infringe upon the intellectual property rights of others.

LITTLE DOG SOCIAL MEDIA will not be held liable for accuracy of information, typos, or spelling errors in any of the content approved by the Client and published on the website and/or digital marketing. Client will be notified by email when the website and/or digital marketing is live.

Completion Timeframes

Client understands, agrees and acknowledges that LITTLE DOG SOCIAL MEDIA does not guarantee a time frame for completion of ANY website and/or digital marketing. This is in part because it is difficult to complete a website and/or digital marketing without design approvals and participation from the Client. In addition, if the Client continues to submit additional content throughout the development process, or requests additional modifications to the site design and/or digital marketing, the completion time frame is increased. Other factors that may influence the completion date of a website and/or digital marketing include, but are not limited to, complexity of Client’s project(s), availability of LITTLE DOG SOCIAL MEDIA personnel, accounting status of Client’s account, etc.

If Client does not respond to LITTLE DOG SOCIAL MEDIA communications and, as a result, LITTLE DOG SOCIAL MEDIA is not able to start or complete the website and/or digital marketing, Client is still responsible for all fees incurred including, but not limited to, design purchase price, set-up fees, enhancements purchased and monthly charges that begin accruing from date of sale. If Client’s website and/or digital marketing requires custom programming, functionality, flash, e-commerce or the use of a database, the overall development time will be extended.

Client Approval

Client is responsible for testing the functionality of the website and/or digital marketing upon LITTLE DOG SOCIAL MEDIA’s request for approval, and notification that the website and/or digital marketing has been completed. This includes, but is not limited to, functionality of all website and/or digital marketing pages, database, e-commerce store, payment functions, galleries, forums etc.

Client website and/or digital marketing may be posted live as soon as the website and/or digital marketing design is completed by LITTLE DOG SOCIAL MEDIA. Additional features, such as custom database programming, flash programming, etc., will be added to the site as they are completed.

The Client understands and agrees that if the Client does not respond within 5 business days to LITTLE DOG SOCIAL MEDIA’s request for approval and notification that the website and/or digital marketing has been completed and taken live, the website and/or digital marketing along with the functionality of the website and/or digital marketing services rendered, will be deemed to be approved by the Client and Client agrees services have been rendered and the functionality of the website and/or digital marketing has been tested and approved by the Client.

The Client understands and agrees that if the Client does not respond to requests for missing information a final notification will be sent to the Client. If the Client does not respond within 5 business days to LITTLE DOG SOCIAL MEDIA ‘s notification or requests for missing information, the website, along with the functionality of the website and the services rendered, will be deemed to be approved by the Client, and the website and/or digital marketing will be taken live with the missing information “as-is “or “under construction “.

In the event that LITTLE DOG SOCIAL MEDIA completes all of the work per the original sale and database write ups, LITTLE DOG SOCIAL MEDIA reserves the right to move the site and/or digital marketing live and deem the work to be completed without Client’s permission if Client will not give approval of the work.

Scope of Work

Client understands that the website and/or digital marketing purchase and development includes a specific number of pages, features and/or functionality. The Client invoice and/or contract lists the specific features, functionality and number of pages purchased. The website and/or digital marketing only includes those items purchased. If the Client desires additional features, functionality or pages client may request a price quote to purchase as additional enhancements to the website and/or digital marketing. Additional work requested by the Client outside of the scope of work purchased may be charged at an hourly rate or as specific enhancements.

Website and/or Digital Marketing Change Requests Before and After Website and/or Digital Marketing Goes Live

LITTLE DOG SOCIAL MEDIA agrees to build a website and/or digital marketing to specifications quoted per the original sale and original invoice. Any additions or changes requested outside of the scope of the original sale, either prior to the custom website and/or digital marketing going live, or after the site and/or digital marketing has gone live, will be billed at LITTLE DOG SOCIAL MEDIA’s standard hourly rate. LITTLE DOG SOCIAL MEDIA is not obligated to complete Client requests or changes outside of the scope of work on the original invoice. If LITTLE DOG SOCIAL MEDIA does not agree to Client requests or changes, Client is still obligated to pay all fees incurred and due.

Digital Marketing

LITTLE DOG SOCIAL MEDIA does not guarantee a time frame for completion of ANY custom digital marketing completed by LITTLE DOG SOCIAL MEDIA or a LITTLE DOG SOCIAL MEDIA Partner. LITTLE DOG SOCIAL MEDIA agrees to complete the digital marketing design according to the specifications outlined. If the Client does not object or respond to completion notification in writing within 5 business days it will be deemed to be accepted by the Client and LITTLE DOG SOCIAL MEDIA may proceed with development of the custom digital marketing as outlined.

If Client requests changes to pre-packaged digital marketing, changes are to be billed to Client at LITTLE DOG SOCIAL MEDIA’s standard hourly rate. There is no guarantee that changes made by LITTLE DOG SOCIAL MEDIA to pre-packaged digital marketing, pre-built database module, or e-commerce store module will work. Client agrees charges are valid and agrees to pay for all fees incurred for Client’s requested changes to pre-packaged digital marketing, pre-built databases modules, or e-commerce store modules. Once work has begun on digital marketing or custom programming there is No Refund if cancelled.

Client is responsible for testing the functionality of the website and/or digital marketing upon LITTLE DOG SOCIAL MEDIA’s request for approval and notification that the website and/or digital marketing has been completed. This includes, but is not limited to, reviewing the digital marketing content, testing the functionality of the custom database or programming. Upon Client approval of the website and/or digital marketing to go live, Client agrees services have been rendered and functionality of website and/or digital marketing has been tested and approved by Client.

LITTLE DOG SOCIAL MEDIA will instruct Client as to the use of the custom and/or digital marketing and the inputting of data related to such database and/or digital marketing. If the Client requests LITTLE DOG SOCIAL MEDIA to enter additional data into the database and/or digital marketing, the Client will be charged, and agrees to pay, for such data entry at LITTLE DOG SOCIAL MEDIA’s standard data entry rates.

E-commerce/Stores

Client will be provided with instructions to input products into the store. If Client requests LITTLE DOG SOCIAL MEDIA to enter products into the store on Client’s behalf, the Client will be charged, and agrees to pay for each product added to the store at LITTLE DOG SOCIAL MEDIA’s standard product-entry rates. Client is required to submit store content to LITTLE DOG SOCIAL MEDIA via LITTLE DOG SOCIAL MEDIA’s content spreadsheet. The e-commerce store module is pre-built and any changes to the look or functionality of the pre-built store requires custom programming. The Client will be billed at LITTLE DOG SOCIAL MEDIA’s standard hourly rate for requested changes.

Client is responsible for testing the functionality of the e-commerce store upon LITTLE DOG SOCIAL MEDIA’s request for approval and notification that the website has been completed. This includes but is not limited to testing the payment functionality. LITTLE DOG SOCIAL MEDIA is not responsible for functionality of third-party services such as, but not limited to, merchant account, or gateway. Upon Client approval of the website to go live, Client agrees services have been rendered and functionality of website has been tested and approved by Client.

Enhancements to Website and/or Digital Marketing

Client may purchase enhancements to the website and/or digital marketing at the time of initial sale or anytime thereafter. Enhancements to the website and/or digital marketing may include, but are not limited to, custom branded graphics, custom programming, database, flash, e-commerce, logos, galleries, rollovers, etc. Client’s requests for enhancements to the original sale will be due and billed separately and at the time of request. The monthly fees will be adjusted according to the enhancements requested or the website and/or digital marketing package selected by Client.

Some enhancements such as, but not limited to, flash, custom programming, functionality, etc., may require that a specifications summary be presented to the Client. If the Client does not object to the specifications summary within 5 business days, the summary will be deemed to be accepted, and LITTLE DOG SOCIAL MEDIA will proceed with the development as outlined. Once work has begun on enhancements purchased by the Client there is No Refund if cancelled. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a Client cancels an enhancement the original sale is not cancelled.

Technical Support

LITTLE DOG SOCIAL MEDIA’s technical support department should be contacted at danielle@LITTLE DOG SOCIAL MEDIA.com for any concerns with Client accounts or any problems with hosting or functionality of the website and/or digital marketing after the website and/or digital marketing is live. LITTLE DOG SOCIAL MEDIA provides technical support for email and down time issues that are caused by LITTLE DOG SOCIAL MEDIA. After the website and/or digital marketing is live, LITTLE DOG SOCIAL MEDIA is not responsible for changes to 3rd party software (e.g. web browsers, WordPress, etc.) that effect the look and feel of the website and/or digital marketing. Tech support is available at an hourly rate for all other technical support issues. Client agrees to pay for technical support services requested by Client at LITTLE DOG SOCIAL MEDIA’s hourly rate and that LITTLE DOG SOCIAL MEDIA may charge Client’s account for such technical support fees.

If Client uses LITTLE DOG SOCIAL MEDIA’s technical support services, including but not limited to screen share sessions, Client acknowledges and understands that LITTLE DOG SOCIAL MEDIA does not warranty that technical support services will meet Client’s requirements or be error free.

Customer Service

LITTLE DOG SOCIAL MEDIA strives to offer the best service available. Customer service complaints or concerns should be emailed to danielle@LITTLE DOG SOCIAL MEDIA.com

Digital Marketing Security Practices

LITTLE DOG SOCIAL MEDIA utilizes security practices that comply with standards set by the Payment Card Industry (PCI) in maintaining its digital marketing’s. LITTLE DOG SOCIAL MEDIA will not modify its shared-hosting digital marketing settings and configurations to Client’s individual preferences. LITTLE DOG SOCIAL MEDIA routinely scans its digital marketing’s to ensure compliance with good security practices. Unauthorized security scanning and penetration testing of shared-hosting digital marketing’s by the Client is strictly prohibited.

LITTLE DOG SOCIAL MEDIA at its sole discretion may allow or perform digital marketing administration and or customization to client accounts that are hosted on a virtual private digital marketing server (VPS) or a private digital marketing server. Such digital marketing customization and administration is subject to LITTLE DOG SOCIAL MEDIA’s standard hourly rates and Client agrees to pay for any and all such customizations requested.

If Client uses its website and/or digital marketing to collect, store, display, process or otherwise use sensitive or confidential information including but not limited to credit card information, social security numbers, credit or financial information, medical or health care related records, insurance records, sales records, personal information, etc., then LITTLE DOG SOCIAL MEDIA at its sole discretion may require Client to utilize certain services to improve the security of Client’s website and/or digital marketing. Such services may include security certificates, hosting Client ‘s site on a Virtual Private Digital marketing (VPS) or on a private digital marketing, and using programming that encrypts the sensitive or confidential information used by Client’s website. Client understands and acknowledges that there may be costs associated with these services and agrees to pay for said services if used by Client. LITTLE DOG SOCIAL MEDIA reserves the right to terminate Client accounts that refuse to meet LITTLE DOG SOCIAL MEDIA’s security requirements for Client’s website and/or digital marketing.

Design Time/Service Contract

Client may wish to make changes or updates to the live website and/or digital marketing that LITTLE DOG SOCIAL MEDIA is hosting or managing. Most changes can be made using LITTLE DOG SOCIAL MEDIA’s online editors. The online editors may not be available for all websites and/or digital marketing, or all pages of a website and/or digital marketing. Availability of the online editors is dependent upon the functionality and specifications required for the Client’s website and/or digital marketing. If Client desires for LITTLE DOG SOCIAL MEDIA to make changes to website and/or digital marketing, design time may be purchased at an hourly rate.

LITTLE DOG SOCIAL MEDIA is not responsible for any changes Client makes to website and/or digital marketing, or if Client breaks the website and/or digital marketing. Time required by LITTLE DOG SOCIAL MEDIA to repair changes made by Client will be billed to Client at LITTLE DOG SOCIAL MEDIA’s standard hourly rate or LITTLE DOG SOCIAL MEDIA may utilize design time that has been purchased by the Client.

Flash updates and PHP updates are considered enhancements or additional services purchased, and are not design updates to the website. The appropriate fee will be charged for the purchase of each enhancement. Design Service Contract time may not be used for Flash updates or PHP updates purchased by the Client.

Contact LITTLE DOG SOCIAL MEDIA Web Design

Client may contact LITTLE DOG SOCIAL MEDIA at 888-212-0580 M-F from 9:00 -5:00 EST. Client may visit our website at www.LITTLEDOGSOCIALMEDIA.com at any time.

ACCEPTABLE USE POLICY

PROHIBITED CONTENT AND ACTIVITIES

Illegal Activity

Customer may only use LITTLE DOG SOCIAL MEDIA’s website and/or digital marketing for lawful purposes. Transmission of any material in violation of any Country, Federal, State or Local regulation is prohibited. To this effect, child pornography is strictly prohibited as well as housing any copyrighted information (to which the customer does not hold the copyright or an appropriate license) on LITTLE DOG SOCIAL MEDIA’s servers. Also, using LITTLE DOG SOCIAL MEDIA’s servers or network to conspire to commit or support the commission of illegal activities is forbidden as well.

Hacking

Websites and/or digital marketing dedicated to the discussion of hacking activities or the distribution of hacking tools are prohibited. Also, the usage of LITTLE DOG SOCIAL MEDIA’s computer systems or network to access any system, service, or network without the owner’s consent is expressly forbidden.

Service Interruptions

Any activity which causes service interruptions to either LITTLE DOG SOCIAL MEDIA’s network/servers/digital marketing or any outside network. This includes, but is not limited to, the execution of Denial of Service attacks or other maliciously configured software.

Anonymous Proxies

Anonymous proxies are easily abused and often cause a negative impact on both the servers and the network they are connected to. As such, they’re prohibited on LITTLE DOG SOCIAL MEDIA’s network and servers.

Spamming

Customer agrees to not have any content on their site and/or digital marketing that advocates, sells or in any way makes available tools or methods to send unsolicited e-mail or UseNet postings (spam), or to use LITTLE DOG SOCIAL MEDIA’s servers and/or digital marketing for relaying unsolicited e-mail or UseNet postings, or to use unsolicited e-mail or UseNet postings to advertise for their site hosted at LITTLE DOG SOCIAL MEDIA. Any complaint we receive about a violation of this or the preceding two points will be taken very seriously and will result in immediate account cancellation without a refund.

Personal Information Harvesting

Collecting or using email addresses, screen names or other personal identifiers without the consent of the person identified (including, without limitation, phishing, Internet scamming, password robbery, spidering, and harvesting) is taken very seriously and may result in immediate account cancellation without a refund.

Spoofing/Impersonation

Usage of the LITTLE DOG SOCIAL MEDIA network to impersonate another person or entity, be it through Email, Internet Forums, or any other means, is strictly prohibited. This includes spoofing email or network packet headers whether or not it is done for malicious purposes.

Spamdexing

Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called “Scraper sites.” These can all have a severely detrimental effect on server performance and are not permitted.

Any conduct that is likely to result in retaliation against LITTLE DOG SOCIAL MEDIA’s network or server, or LITTLE DOG SOCIAL MEDIA’s employees, officers or other agents, including engaging in behavior that results in any server, website, or digital marketing being the target of a denial of service attack (DoS) will result in immediate account cancellation without a refund.